101 N Victory Blvd, Unit C · Burbank Mon–Fri 9–6 · Sat 10–3 · View hours

INSURANCE & COST QUESTIONS

Prescription insurance. Understand your costs.

Call Victory with your insurance card and medication details to ask about coverage and estimated cost. Your health plan can confirm network rules and any approval requirements.

Illustration of a pharmacist and customer discussing medicines at a community pharmacy counter
Medication consultations
(818) 859-7040Monday–Friday · 9 am–6 pmSaturday · 10 am–3 pm

Most insurances accepted. Coverage is specific to your plan and prescription. Ask Victory to check your current plan and estimated prescription cost before pickup. Your health plan can confirm whether Victory is in your pharmacy network.

START HERE

Have these details ready

Your prescription coverage

  • Your current prescription insurance card, including member and group information.
  • The medication name, strength and prescribed quantity you are asking about.
  • Any coverage message or cost estimate you want help understanding.

Questions for the pharmacy

  • Can you check coverage for this prescription with my current plan?
  • What is the estimated amount due, and does anything still need to be resolved?
  • Should I contact my plan or prescriber before arranging pickup?
  • If cost is a concern, what questions should I discuss with my pharmacist and prescriber?

SENIOR DISCOUNTS

Ask what savings apply to you

Victory offers senior citizen discounts. Ask the pharmacy which purchases qualify and what eligibility requirements apply before you make a purchase.

Confirm eligibility, discount details and the final amount due directly with the pharmacy before making a purchase.

COMMON TERMS

Insurance language, made simpler

These are general definitions. Your plan documents explain the rules that apply to you.

Copayment

A fixed amount you pay for a covered service or prescription under your plan’s rules. Your medication and any applicable deductible can affect what you owe.

Copayment: definition

Deductible

An amount you pay for covered care before your plan begins paying for services subject to that deductible. Some plans have a separate prescription deductible.

Deductible: definition

Prior authorization

Approval a health plan may require before covering a prescription. Ask your plan whether approval is needed and what information it requires.

Prior authorization: definition

THE RIGHT NEXT CALL

Who can help with what?

Where to direct prescription coverage questions
Your questionStart with
What is happening with this prescription at Victory?The pharmacy: ask about its current status, estimated cost and any message that needs attention.
Is this pharmacy or medication covered by my plan?Your health plan: confirm its pharmacy network, coverage rules, deductible and approval requirements.
Does the prescription need a change or further information?Your prescriber: ask about the information requested and discuss any proposed treatment change.

For an unexpected price, ask what changed before making assumptions. A new plan, quantity or coverage requirement can call for a fresh review.

Comparing medicine options? Our generic and brand-name medicine guide explains what to ask about availability and price.